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Công ty Intel Products VietNam tuyển dụng
Mô Tả Công Việc
The Information Technology (IT) Support Engineer monitors team performance of inbound ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly/Monthly Operation Review Meeting with Level 2 groups. Helps newly hired employees to successfully integrate to their agent/analyst role. Assists first-line manager in coordinating operational activities on the floor (e.g. resource coverage). Also provides technical support, coaching, and training (may include certification) to Level 1 agents on incident resolution. Responds to escalations by working with stakeholders. The IT Support Engineers are aware of business developments and form partnerships with Level 2 groups to ensure operational efficiencies. The work requires deeper & potentially specialized knowledge of supported customers and their technology, products, services, or business processes. Actively pursues technical and quality improvements via innovative solutions in the Problem and Knowledge Management processes. The IT Support Engineer acts as the Knowledge Coach by defining technical solutions for new products and services or solutions to resolve identified issues with current products and services in partnership with Level 2 and Level 3 Engineering teams.
Yêu Cầu Công Việc
You should possess a Bachelor of Science degree in Computer Science or Engineering in general. Additional qualifications include:
-Be able to work in 12 hour shift (alternative day/night)
- Strong passion for operation excellence and delivering customer solutions
- Good interpersonal skills and excellent verbal and written communication in English
-Experience in IT Service desk support would be an added advantage
Ưu điểm là Công việc đơn giản, không cần giỏi về technical vẫn làm được.
Nhược điểm là làm ca 12 tiếng và kiến thức học ở trường sẽ bị mai mọt, không tốt cho career development theo hướng technical
Công ty Intel Products VietNam tuyển dụng
Mô Tả Công Việc
The Information Technology (IT) Support Engineer monitors team performance of inbound ticket queues to ensure service targets and goals are met on a day to day basis. Prepares team performance reports and presents in Weekly/Monthly Operation Review Meeting with Level 2 groups. Helps newly hired employees to successfully integrate to their agent/analyst role. Assists first-line manager in coordinating operational activities on the floor (e.g. resource coverage). Also provides technical support, coaching, and training (may include certification) to Level 1 agents on incident resolution. Responds to escalations by working with stakeholders. The IT Support Engineers are aware of business developments and form partnerships with Level 2 groups to ensure operational efficiencies. The work requires deeper & potentially specialized knowledge of supported customers and their technology, products, services, or business processes. Actively pursues technical and quality improvements via innovative solutions in the Problem and Knowledge Management processes. The IT Support Engineer acts as the Knowledge Coach by defining technical solutions for new products and services or solutions to resolve identified issues with current products and services in partnership with Level 2 and Level 3 Engineering teams.
Yêu Cầu Công Việc
You should possess a Bachelor of Science degree in Computer Science or Engineering in general. Additional qualifications include:
-Be able to work in 12 hour shift (alternative day/night)
- Strong passion for operation excellence and delivering customer solutions
- Good interpersonal skills and excellent verbal and written communication in English
-Experience in IT Service desk support would be an added advantage
Ưu điểm là Công việc đơn giản, không cần giỏi về technical vẫn làm được.
Nhược điểm là làm ca 12 tiếng và kiến thức học ở trường sẽ bị mai mọt, không tốt cho career development theo hướng technical
