Vui lòng liên hệ địa chỉ email: linh.buiphuochoang@bosch.com hoặc số điện thoại 090 271 8484 (Mr. Linh)
Job Description
1. L1 Applications Support
o Providing first level support to the RBVH users with respect to issues faced in Bosch specific IT applications mentioned in the list below
o Monitor and assign issue tickets to the Technical/Customer solution groups with the standard categorization defined IT Help Desk tool.
o Monitoring IT Help Desk: Tickets to be monitored and tracked within the SLA mentioned in SLA/KPI part
o Build Known Error Database (KEDB) and enable self-service support using frequently asked questions
o Provide access to IT applications (in employee services page) for end users
2. L2 Infrastructure Operation
o Monitoring Service:
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Network and server’s availability (uptime), backup jobs
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Server performance: CPU, Memory, Hard disk
o Inventory and CMBD Support along with ITL team
o Network security management
o Maintaining server licenses
o Server software management
o Incident support to related issues within GCN
o Support for change request : Installation, Configuration, Upgrade, Migration
o Monthly reporting to ICO on software license list, GCN users list, Inventory list (servers, network/firewall devices, machines )
o Update and maintain the operational documents
3. Non-SCCM Machines Support
o Support to user departments for service installation: Software, OS
o Provide the incident support to user department for machines issue
o In coordination with CI and vendor in repairing the hardware issue
o Handling the maintenance and patching activities
Qualifications
- IT background is recommended, [B]Junior is acceptable, 1-3 yrs of experience[/B] (IT helpdesk, IT application support)
- Experience in handling incident request, support customer via ticket tool channel, SLA, KPI
- Experience in IT operational support, server maintenance, OS, License…
- ITIL knowledge is a plus
- Good in English speaking (6/10), writing & reading (7/10)
- Active in listening & making questions during interview
- Able to work independently/teamwork under high pressure
Because we don’t just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Thành phố Hồ Chí Minh - RBVH | Bosch tại Việt Nam
Benefits and Career Opportunities
- Working in one of the [B]Best Places to Work i[/B]n Vietnam
- Join a dynamic and fast growing global company ([B]English-speaking[/B] environment)
- [B]13th-month salary bonus [/B]+ attractive [B]performance bonus [/B](you'll love it!) + annual performance appraisal
- [B]100% monthly basic salary[/B] and [B]mandatory social insurances[/B] in 2-month probation
- [B]Onsite opportunities[/B]: short-term and long-term assignments
- [B]15++ days of annual leave [/B]+ 1 day of birthday leave
- Premium health insurance for employee and [B]02 family members[/B]
- [B]Flexible working time[/B]
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- [B]Fitness & sport activities[/B]: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events