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Code: HAA-JD-IT-01
Date of Issue: March 05th 2015
Job title: IT Helpdesk
Employment status: FTE
Department:HR & Admin
Job Location: Ho Chi Minh Office
Report to: Senior HR & Admin Execu-tive
ABOUT HAI AU AVIATION
Established in 2011, Hai Au Aviation (HAA) is joined by Thien Minh Group (main shareholder)and Focus Travel Group. Recognizing the demand for luxury travel experiences in Vietnam is lacking supply, we decided to invest in Amphibian aircraft with the intention of showcasing from the air the beauty of Vietnam and whisking guests to exotic destinations in the blink of an eye. Investing in amphibious aircraft allows us to operate from international airports directly to re-mote, yet beautiful waterways throughout the country without the need for traditional airport infrastructure.
Hai Au Aviation is pleased to offer you the first ever seaplane services in Vietnam, flying to the UNESCO World Herit-age Listed Halong Bay, the beaches of Nha Trang and the Mekong Delta.
POSITION PURPOSE
Provide overall IT supporting to all staffs in Ho Chi Minh Office and be responsible for office technical management.
RESPONSIBILITIES
- System administration and maintenance
• Administer and maintain:
Internal LAN/WAN and other network equipment
Telephone system, including telephone monitoring software
Computers, conference equipment, printers, scanners, photocopy, fax
Backup operation/restore/recovery through tracking tool
• Manage Org chart of phone lines (routes extension)
• Manage cholontours.com.vn domain & emails
• Ensure users are now allowed to change computer configuration, install software, access restricted websites unless approved by Management
• Ensures the security of information and virus protection
• Regular update staffs on virus, spyware
• Coordinate with IT department in Head Office to:
Fix issues regarding Server, BRS, Exact…
Set-up online conference & meeting
Build and manage Google Drive in Saigon
• Provide main IT support from building to manage system & telephone (Hai Au)
- Administration tasks
• Prepare for newcomers (telephone, computer etc. )
• Prepare monthly internal phone expense report
• Record and manage fixed assets of IT equipments
• Support to BRS team in terms of input & follow up service contracts
• In charge of purchasing related to IT equipments
• Be responsible of supporting IT to organize the company events, monthly activi-ties.
- Others
• Coordinate with the technical team of the office building in handling electrical is-sues
• Others assigned by Team Leader / IT Manager / Branch Manager / Authorized person by Management board
QUALIFICATION AND EXPERIENCE
• Vietnamese national
• At least college's degree in IT, Computer Science, engineering or related discipline
• Knowledge of Microsoft technology and product. Preferably MCSA certificate
OTHER SKILLS REQUIREMENTS AND ATTRIBUTES
• Good organizational skills, ability to work under pressure and prioritize tasks
• Excellent interpersonal skills across variety of cultures
• Positive attitude, practical experience
• Ability to work independently and with a team under pressure
• Communication skills including reporting
• Strong sense of internal customer service
• Good in English, both written and spoken
• High standards of customer service and excellent communication skills
• Friendly manner and good/neat appearance
• Integrity, honesty, flexible and helpful
WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• 14 days annual leave, 12 days sick leave
• Working Hours: Monday to Friday 8:30am to 5pm. Every other Saturday 8:30am to 2:30pm
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and companywide team building days
Contact: thoa.pham@haiauaviation.com
Date of Issue: March 05th 2015
Job title: IT Helpdesk
Employment status: FTE
Department:HR & Admin
Job Location: Ho Chi Minh Office
Report to: Senior HR & Admin Execu-tive
ABOUT HAI AU AVIATION
Established in 2011, Hai Au Aviation (HAA) is joined by Thien Minh Group (main shareholder)and Focus Travel Group. Recognizing the demand for luxury travel experiences in Vietnam is lacking supply, we decided to invest in Amphibian aircraft with the intention of showcasing from the air the beauty of Vietnam and whisking guests to exotic destinations in the blink of an eye. Investing in amphibious aircraft allows us to operate from international airports directly to re-mote, yet beautiful waterways throughout the country without the need for traditional airport infrastructure.
Hai Au Aviation is pleased to offer you the first ever seaplane services in Vietnam, flying to the UNESCO World Herit-age Listed Halong Bay, the beaches of Nha Trang and the Mekong Delta.
POSITION PURPOSE
Provide overall IT supporting to all staffs in Ho Chi Minh Office and be responsible for office technical management.
RESPONSIBILITIES
- System administration and maintenance
• Administer and maintain:
Internal LAN/WAN and other network equipment
Telephone system, including telephone monitoring software
Computers, conference equipment, printers, scanners, photocopy, fax
Backup operation/restore/recovery through tracking tool
• Manage Org chart of phone lines (routes extension)
• Manage cholontours.com.vn domain & emails
• Ensure users are now allowed to change computer configuration, install software, access restricted websites unless approved by Management
• Ensures the security of information and virus protection
• Regular update staffs on virus, spyware
• Coordinate with IT department in Head Office to:
Fix issues regarding Server, BRS, Exact…
Set-up online conference & meeting
Build and manage Google Drive in Saigon
• Provide main IT support from building to manage system & telephone (Hai Au)
- Administration tasks
• Prepare for newcomers (telephone, computer etc. )
• Prepare monthly internal phone expense report
• Record and manage fixed assets of IT equipments
• Support to BRS team in terms of input & follow up service contracts
• In charge of purchasing related to IT equipments
• Be responsible of supporting IT to organize the company events, monthly activi-ties.
- Others
• Coordinate with the technical team of the office building in handling electrical is-sues
• Others assigned by Team Leader / IT Manager / Branch Manager / Authorized person by Management board
QUALIFICATION AND EXPERIENCE
• Vietnamese national
• At least college's degree in IT, Computer Science, engineering or related discipline
• Knowledge of Microsoft technology and product. Preferably MCSA certificate
OTHER SKILLS REQUIREMENTS AND ATTRIBUTES
• Good organizational skills, ability to work under pressure and prioritize tasks
• Excellent interpersonal skills across variety of cultures
• Positive attitude, practical experience
• Ability to work independently and with a team under pressure
• Communication skills including reporting
• Strong sense of internal customer service
• Good in English, both written and spoken
• High standards of customer service and excellent communication skills
• Friendly manner and good/neat appearance
• Integrity, honesty, flexible and helpful
WHAT WE OFFER
• A competitive salary package with performance pay and annual bonus
• Health Care and Personal Accident Insurance 24/24
• 14 days annual leave, 12 days sick leave
• Working Hours: Monday to Friday 8:30am to 5pm. Every other Saturday 8:30am to 2:30pm
• Training courses with great career development opportunities
• Social club with monthly in/out of office activities
• Annual staff party and companywide team building days
Contact: thoa.pham@haiauaviation.com
