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Vui lòng liên hệ địa chỉ email: linh.buiphuochoang@bosch.com hoặc số điện thoại 090 271 8484 (Mr. Linh)
Job Description
1. L1 Applications Support
o Providing first level support to the RBVH users with respect to issues faced in Bosch specific IT applications mentioned in the list below
o Monitor and assign issue tickets to the Technical/Customer solution groups with the standard categorization defined IT Help Desk tool.
o Monitoring IT Help Desk: Tickets to be monitored and tracked within the SLA mentioned in SLA/KPI part
o Build Known Error Database (KEDB) and enable self-service support using frequently asked questions
o Provide access to IT applications (in employee services page) for end users
2. L2 Infrastructure Operation
o Monitoring Service:
- Network and server’s availability (uptime), backup jobs
- Server performance: CPU, Memory, Hard disk
o Inventory and CMBD Support along with ITL team
o Network security management
o Maintaining server licenses
o Server software management
o Incident support to related issues within GCN
o Support for change request : Installation, Configuration, Upgrade, Migration
o Monthly reporting to ICO on software license list, GCN users list, Inventory list (servers, network/firewall devices, machines )
o Update and maintain the operational documents
3. Non-SCCM Machines Support
o Support to user departments for service installation: Software, OS
o Provide the incident support to user department for machines issue
o In coordination with CI and vendor in repairing the hardware issue
o Handling the maintenance and patching activities
Qualifications
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Thành phố Hồ Chí Minh - RBVH | Bosch tại Việt Nam
Benefits and Career Opportunities
Job Description
1. L1 Applications Support
o Providing first level support to the RBVH users with respect to issues faced in Bosch specific IT applications mentioned in the list below
o Monitor and assign issue tickets to the Technical/Customer solution groups with the standard categorization defined IT Help Desk tool.
o Monitoring IT Help Desk: Tickets to be monitored and tracked within the SLA mentioned in SLA/KPI part
o Build Known Error Database (KEDB) and enable self-service support using frequently asked questions
o Provide access to IT applications (in employee services page) for end users
2. L2 Infrastructure Operation
o Monitoring Service:
- Network and server’s availability (uptime), backup jobs
- Server performance: CPU, Memory, Hard disk
o Inventory and CMBD Support along with ITL team
o Network security management
o Maintaining server licenses
o Server software management
o Incident support to related issues within GCN
o Support for change request : Installation, Configuration, Upgrade, Migration
o Monthly reporting to ICO on software license list, GCN users list, Inventory list (servers, network/firewall devices, machines )
o Update and maintain the operational documents
3. Non-SCCM Machines Support
o Support to user departments for service installation: Software, OS
o Provide the incident support to user department for machines issue
o In coordination with CI and vendor in repairing the hardware issue
o Handling the maintenance and patching activities
Qualifications
- IT background is recommended, Junior is acceptable, 1-3 yrs of experience (IT helpdesk, IT application support)
- Experience in handling incident request, support customer via ticket tool channel, SLA, KPI
- Experience in IT operational support, server maintenance, OS, License…
- ITIL knowledge is a plus
- Good in English speaking (6/10), writing & reading (7/10)
- Active in listening & making questions during interview
- Able to work independently/teamwork under high pressure
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Thành phố Hồ Chí Minh - RBVH | Bosch tại Việt Nam
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15++ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
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