Web Apps Browsers - Technical Support Engineer (Require: Fluency in English)

[recruitment_itechwx]

Company name: iTechwx Company Limited

Job Description

· Project Description

We are seeking support Web Apps and Browsers engineers who can responsible for helping customers resolve the issues in doing development, testing and project management. The main support methods are phone, email and remote. Excellent oral communication skills in Chinese and English are required.

· Job Responsibilities

Main responsibility is to help Microsoft customer resolve the issue encountered in the development process of using IIS, ASP.NET, ASP.NET Core, Edge and so on. We need to find out the cause of the issue by restoring OP’s issue, and finally provide the customer a solution.

Requirements

Requirements (Required)

1. English Language: fluent in reading, writing and speaking. Excellent learning ability and experience in program project development.

2. Familiar with common development techniques, willing to learn new technologies and accept technical support work.

3. Strong ability to study and troubleshooting. Strong sense of responsibility.

4. Excellent team collaboration spirits

· Requirements(Extra points)

Familiar with NET Core, IIS, SignalR, Edge, EF and other technologies is preferred.

· Career Development

Technical aspects: technical support engineer, senior technical support engineer, professional technical support engineer.

Management aspects: technical mentor, team leader, team manager.

· Job Highlights

Microsoft web technology learning, quickly improve your technical capabilities, a variety of internal technology sharing. Let you quickly understand latest technology of Microsoft and related new features.
Benefits

• Salary package: $800 - $1200
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

COMPANY NAME: ITECHWX COMPANY LIMITED

Project Description

Technical support for Azure DevOps mainly helps customers deal with the issues with using and configuring Azure DevOps during the development process. It includes agile development functions such as development, testing, project management, project development and so on, provides reasonable explanations and solutions for the issue encountered and maintains customer relationships on the behalf of Microsoft.



Job Responsibilities

1. Main responsibility is to help customers resolve the issues with using and configuring Azure DevOps via phone and email.

2. Work closely with the technical leader. Escalate issues as needed to resolve fairly complex issues.

3. Understand customer requirements for features and contents. Work with technical leaders to communicate these requirements and content to Product team

4. Collaborate with the upgrade team. Consult and respond to customers on highly complex issues

Requirements

Requirements (Required)

1. Understand related technical concepts of Windows platform. Computer major and familiar with C#，WinForms，WPF, Asp.net are preferred.

2. Familiar with postman, Jmeter, Fiddler, Docker, Selenium, K8 is preferred.

3. Familiar with Visual Studio, Git, PowerShell, TFS, MTM, Azure and so on is preferred.

4. Familiar with program development is preferred, including design, development, debugging, build, testing and deployment (Plus).

5. Understand the difference between development and technical support. Willing to accept technical support work.

6. Excellent communication skills; at least cet-4 and fluent in oral communication.

· Requirements (Extra points)

1. Experience on .NET development is preferred; proficient in using Visual Studio.

2. Familiar with at least two technologies: C#, JavaScript, Java, WinForms, WPF,Asp.net, C++.

3. Familiar with Git, JMeter, Docker, K8S, Maven, NPM.

4. Familiar with the compilation process for different types of projects in Visual Studio.

· Career Development

Technical aspects: assistant engineer, technical support engineer, senior technical support engineer, professional technical support engineer.

Management aspects: technical mentor, team leader, team manager, operation manager.

· Job Highlights

Improve oral English communication skills; Microsoft web technology learning; get in touch with the latest technology of Microsoft.

Benefits

• Salary package: $800 - $1200
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

COMPANY NAME: ITECHWX COMPANY LIMITED

Job Description

SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.




Responsibilities:

Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:

• Represent Microsoft and communicate with Microsoft customers
• Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft
• Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit
• Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems
• Produce quality documentation and share with the appropriate team members and tech lead as appropriate
• Compliance with the service operation processes for execution excellence
• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and
• Strict adherence to data privacy guidelines – never putting customer PII at risk

Requirements

Preferred Competencies:

• Windows Operation System administration and programming. OR
• Active Directory Deployment and AD/Networking Management. OR
• Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
• SharePoint Online/OnPrem or industry similar products and technologies. OR
• Teams or industry similar products and technologies. OR
• Office or industry similar products and technologies. OR
• Security, or industry similar products and technologies. OR
• SQL Server or industry similar products and technologies. OR
• Azure, or industry similar products and technologies. OR
• Networking, e.g. TCP/IP, DNS, DHCP and RPC. OR
• Scripting languages, e.g. PowerShell, batch script

Benefits

• Salary package: $800 - $1200 (BONUS: 30% NIGHT SHIFT SALARY)
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

Company name: iTechwx Company Limited

Job Description

SUMMARY: The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.

Responsibilities:

Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:

• Represent Microsoft and communicate with Microsoft customers
• Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft
• Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit
• Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems
• Produce quality documentation and share with the appropriate team members and tech lead as appropriate
• Compliance with the service operation processes for execution excellence
• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and
• Strict adherence to data privacy guidelines – never putting customer PII at risk

Requirements

Preferred Competencies:

• Windows Operation System administration and programming. OR
• Active Directory Deployment and AD/Networking Management. OR
• Exchange Online/OnPrem, Outlook or industry similar products and technologies. OR
• SharePoint Online/OnPrem or industry similar products and technologies. OR
• Teams or industry similar products and technologies. OR
• Office or industry similar products and technologies. OR
• Security, or industry similar products and technologies. OR
• SQL Server or industry similar products and technologies. OR
• Azure, or industry similar products and technologies. OR
• Networking, e.g. TCP/IP, DNS, DHCP and RPC. OR
• Scripting languages, e.g. PowerShell, batch script

Benefits

• Salary package: $700 - $900
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

Company name: iTechwx Company Limited

Job Description

Main Responsibilities

• Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft.
• Help Microsoft customers solve the technical problems encountered in the use or deployment of Windows operating system.
• Represent Microsoft to achieve higher customer satisfaction.
• Use accurate analysis tools to analyze problems

Requirements

Qualifications

• Fluent in English/Chinese listening, speaking, reading and writing.
• Interested in long-term development in IT direction. Computer related major or IT working background candidate is preferred.
• Excellent customer service awareness and communication skills.
• Fast learning and excellent problem-solving skills.
• Positive and cheerful, with strong passion and good cooperation spirit.
• Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.

Benefits

Job Description

Main Responsibilities

• Master communication skills to ensure customers have enough confidence in the solutions provided by Microsoft.
• Help Microsoft customers solve the technical problems encountered in the use or deployment of Windows operating system.
• Represent Microsoft to achieve higher customer satisfaction.
• Use accurate analysis tools to analyze problems

Requirements

Qualifications

• Fluent in English/Chinese listening, speaking, reading and writing.
• Interested in long-term development in IT direction. Computer related major or IT working background candidate is preferred.
• Excellent customer service awareness and communication skills.
• Fast learning and excellent problem-solving skills.
• Positive and cheerful, with strong passion and good cooperation spirit.
• Be able to accept shift arrangement and adapt to fast-paced and high-intensity working environment.

Benefits

• Salary package: $800 - $1200
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Promotion Opportunities • Project internal promotion: if you crave technology, with the improvement of technical ability, senior Tech Leader is not a dream; If you are eager for management, with your understanding of the business and the accumulation of experience, the Team Manager is not far from you!

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

Company name: iTechwx Company Limited

Job Description

Responsibilities:

1. Customer Issue Resolution & Responsiveness

a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.

b. Define and understand the customer issue by creating the adequate reproduction scenarios.

c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.

2. Effective Communication & Collaboration

a. Identify the right resource to collaborate with for tough & political hot problem.

b. Collaborate with cross-group peers both proactively and reactively.

c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate.

3. Training & Readiness

a. Identify current knowledge deficiencies/training needs, as well as potential future needs.

b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).

c. Make effective technical presentations, both internal and external.

d. Provide documentation and mentoring to others within your technical specialty.

e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.

f. Implement your development plan, actively seek development opportunities, and complete all scheduled training.

g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.

4. Operation Precision

a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary.

b. Use appropriate documentation and utilization and / or labor tracking methods to account for time.

c. Manage and prioritize your workload while keeping team members and management appropriately informed.

d. Participate in ad-hoc projects per management request or business need.

Requirements

Candidates’ skills:

SOFT SKILLS

a. Leadership - Manages team’s daily operational excellence and handle technically.

challenging and politically hot customer situations.

b. Strong communications skills - Excellent spoken and written English communication skills.

c. Effective, polished interaction with customer to gather information.

d. Demonstrable troubleshooting skills

e. Cross-team collaboration

f. Logical and Critical thinking

TECHNICAL SKILLS

Past experience of support professional in IT field or IT technical consultant will is preferable.

Benefits

• Salary package: $800 - $1200
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

Company name: iTechwx Company Limited

Job Description

Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud.

Azure Identity support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Identity support team is responsible for delivering Azure Identity Service and support to our global customers with the high customer satisfaction.

The engineer is responsible for support delivery, working with customers to resolve, complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Identity components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers.

Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and new Azure technology training.

The candidate is required to be able to deliver remote proactive service and provide solutions of mission critical issues remotely to WW Microsoft Enterprise Premier Customers with outstanding quality.

Main Responsibilities:

Technical services & Responsiveness

· Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.

· Effective Communication & Collaboration

· Identify the right resource to collaborate with to work toward the final solutions.

· Collaborate with cross-group peers both proactively and reactively.

Operational Precision

· Use appropriate documentation and utilization and / or labor tracking methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed.

Training & Readiness

· Identify current knowledge deficiencies/training needs, as well as potential future needs

· Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).

· Make effective technical presentations, both internal and external.

· Provide documentation and mentoring to others within your technical specialty.

· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.

· Implement your development plan, actively seek development opportunities, and complete all scheduled training.

· Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans

Requirements

Qualifications:

· Bachelor degree in Computer Science, Electronic Engineering or equivalent experience.

· Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.

· Must have strong verbal and written English skills;

· A minimum of 1-3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.

· Strong analytical logic thinking.

· Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc. (Plus)

Education

• Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience

Benefits

• Salary package: $800 - $1200
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com

[recruitment_itechwx]

Company name: iTechwx Company Limited

Job Description: The support engineer is responsible for support delivery, providing technical support to azure customers by resolving escalated, complex technical customer issues on the azure platform and delivering azure technical support against CPE and workflow efficiency targets. to identify required tools, cloud access, training, processes or capabilities to assess customer issues. the engineer will need to closely collaborate with PG engineering and operations, and other CTS engineers.

The support engineer is a critical role in the implementation of azure platform support capabilities which include working with the PG and azure supportability PMs to implement asks. identify technology, and/or process readiness needs, and work with training PMs and tech leads to ensure support team readiness. develop relationships with and engage with technology-specific depth queues for customer incident resolution when required.

Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud.

Main Responsibilities:

1. Customer Issue Resolution & Responsiveness

a. Drive the communication with the customer to ensure the customer has confidence on problem resolution.

b. Define and understand the customer issue by creating the adequate reproduction scenarios.

c. Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.

2. Effective Communication & Collaboration

a. Identify the right resource to collaborate with for tough & political hot problem. b. Collaborate with cross-group peers both proactively and reactively. c. Produce quality documentation and share with the appropriate team members and tech lead as appropriate

3. Training & Readiness

a. Identify current knowledge deficiencies/training needs, as well as potential future needs b. Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions). c. Make effective technical presentations, both internal and external. d. Provide documentation and mentoring to others within your technical specialty. e. Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs. f. Implement your development plan, actively seek development opportunities, and complete all scheduled training. g. Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans

4. Operation Precision

a. Adhere to published queue or call back schedule and be available for on-call duty, as necessary b. Use appropriate documentation and utilization and / or labor tracking methods to account for time. c. Manage and prioritize your workload while keeping team members and management appropriately informed. d. Participate in ad-hoc projects per management request or business need

Requirements

Qualifications:

SOFT SKILLS

• Leadership - handle technically challenging and politically hot customer situations • Strong communications skills – Excellent spoken and written English communication skills • Effective, polished interaction with customer to gather information • Demonstrable troubleshooting skills • Cross-team collaboration • Logical and Critical thinking • Passion for technology and customer support • Understanding of cloud vs. on premise computing.

TECHNICAL SKILLS (As a Plus) • Knowledge of one or two of the following domains: Operating System/Virtualization, Networking, Microsoft Azure Platform, Storage. • Operating System/Virtualization o Familiarity with OS Internals concepts (Windows, Linux, etc), Storage, Active Directory and Security o Understanding of Virtualization concepts and virtual system administration o Experience with VM configuration and administration • Networking • Microsoft Azure Platform o Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc) o Knowledge of Microsoft Azure Platform services o Azure Platform development and deployment concepts

Benefits

• Salary package: $800 - $1200
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture

Contact Information

• Name: Nguyen Tang Huy (Felix)
• Mobile: 0377 932 896
• Email: recruitment@itechwx.com